Customer Support FAQ
How can I contact customer support?
Answer: You can contact our customer support team via email at support@passproptrader.com or by filling out the contact form on our website. We aim to respond to all inquiries promptly.
What are your customer support hours?
Answer: Our customer support team is available during regular business hours, Monday through Friday, from 9:00 AM to 5:00 PM (GMT). Any inquiries received outside of these hours will be addressed at the earliest opportunity.
What types of issues can I contact customer support for?
Answer: You can contact customer support for assistance with any questions or concerns related to our services, account management, technical issues, billing inquiries, or any other issues you may encounter.
How long does it take to receive a response from customer support?
Answer: We strive to respond to all inquiries as quickly as possible. You can expect to receive a response from our customer support team within 24-48 hours of submitting your inquiry.
What information should I include when contacting customer support?
Answer: To help us assist you more efficiently, please include relevant details such as your account information (if applicable), a detailed description of the issue or question, and any relevant screenshots or attachments.
Can I request a callback from customer support?
Answer: Yes, if you prefer to speak with a member of our customer support team over the phone, you can request a callback by providing your contact number and preferred callback time in your inquiry.
What languages does your customer support team speak?
Answer: Our customer support team is proficient in English, but we also offer support in other languages upon request. Please specify your language preference when contacting us.
Do you have a self-service support portal or knowledge base?
Answer: Yes, we have a self-service support portal on our website where you can find answers to frequently asked questions, access user guides and tutorials, and troubleshoot common issues.
What if I'm not satisfied with the resolution provided by customer support?
Answer: If you are not satisfied with the resolution provided by our customer support team, please escalate your concern to our customer support manager, who will review the issue and work with you to find a satisfactory resolution.
Is there a feedback mechanism for customer support?
Answer: Yes, we value your feedback and strive to continuously improve our customer support services. After your inquiry has been resolved, you may receive a follow-up email inviting you to provide feedback on your experience with our customer support team.